Frequently Asked Questions
What Payment Methods Are Accepted?
The payment methods available are all credit cards (Visa, Mastercard, Amarican express, and Maestro), Google Pay and Apple Pay, and finally Paypal
Is Buying On-Line Safe?
Our payment methods are certified by Stripe, Google Pay and Paypal. So yes online payment in our store is highly secure.
What Shipping Methods Are Available?
We use the most economical and fastest delivery methods according to each country including UPS Standard, UPS Express, Point relais UPS Access, Point, Express Saver...
Do You Ship Internationally?
We deliver almost all products internationally, however there are products that we are unable to deliver outside their storage countries for the moment for logistical reasons.
How Long Will It Take To to Receive My Order ?
Delivery generally takes between 3 and 5 days to deliver them in the same country of their storage, and between 7 and 14 days outside the country of stocking. You will find the delivery estimate that corresponds to each product in the page of the product in question.
Do You Ship Everywhere In The USA ?
No we are currently unable to deliver for the minor outlying islands of the United States and the next states : PUERTO RICO (PR) HAWAII (HI) VIRGIN ISLANDS (VI) ALASKA (AK) GUAM GU (GU) AMERICAN SAMOA (AS) NORTHERN MARIANA ISLANDS (MP)
Order & Retunrs
How do I place an Order?
Find the product you like then add it to the cart and finally fill in your delivery coordinates and a payment methode and confirm, your order will therefore be processed and sent as soon as possible.
How Can I Cancel Or Change My Order?
You can cancel or change your order within 2 days, once the order has been sent you can no longer cancel or change your order. To cancel or change please contact us in the contact page with your number of order and your request and you will be refunded or have the possibility of changing your order with a purchase coupon equivalent to your initial purchase price.
Do I need an account to place an order?
You are not required to create an account to place an order.
How Do I Track My Order?
Find at the top of the page the section "Track Your Order", fill in your email and the order number and you could view the progress of the delivery of your order.
How Can I Return a Product?
If you want to return a product, contact us with your order number and our support team will guide you to do so with ease.