Last Updated: 19/12/2023
At Arkilis, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return policy to make your shopping experience worry-free.
1. Returns and Exchanges:
1.1. We accept returns and exchanges within 15 days from the date of delivery.
1.2. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.
2. How to Initiate a Return:
2.1. Please contact our customer service at contact@arkilis.com to initiate the return or exchange.
2.2. Our teams will respond to you to give you the address closest to you so that you can send us the item.
3. Return Shipping:
3.1. Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
3.2. For your protection, we recommend using a trackable shipping service and purchasing shipping insurance when returning items.
4. Processing Timelines:
4.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
4.2. Refunds will be processed within 5 days of receiving the returned item.
4.3. Please note that the time it takes for the refund to reflect in your account may vary based on your payment method and financial institution.
5. Exchanges:
5.1. If you are exchanging an item, the replacement will be shipped once the original item is received and inspected.
6. Contact Us:
7.1. If you have any questions or concerns about our return policy, please contact our customer service at contact@arkilis.com.