FREE SHIPPING
We are glad to bring our customers great value and service. Hence we provide free shipping from our warehouses in Asia by PostNL, Turkeypost, ePacket or EMS and in USA by USPS.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
INCORRECT ADDRESS
ARKILIS is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
SHIPPING TIME
Shipping time varies by location depending of the product warehouse. These are our estimates:
| Location | Estimated Delivery Time |
| United States | 2-14 Business days |
| Canada, Europe | 2-14 Business days |
| Australia, New Zealand | 2-14 Business days |
| Central & South America | 3-15 Business days |
| Asia(Except Vietnam and Hong Kong) | 5-25 Business days |
| Middle East & Africa | 7-25 Business days |
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
OUR TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.