Last Updated: 19/12/2023
At Arkilis, we understand the importance of a seamless and reliable delivery experience. Our delivery policy outlines the details of shipping, delivery methods, and expected delivery times to ensure a transparent and efficient process for our valued customers.
1. Shipping Destinations:
1.1. Arkilis offers shipping services to almost every corner of the world. Whether you’re located domestically or internationally, we strive to make our products accessible to customers globally.
2. Shipping Partners:
2.1. We partner with reputable and well-known delivery companies to handle the shipping and delivery of our products. Our trusted partners include ( DHL, UPS, DPD, GLS, e-LOGIK, Mondial Relay, Delivengo …).
3. Shipping Times:
3.1. The delivery times are variable and depend on the availability of the product in the same country as the buyer.
3.2. If the product is available in the buyer’s country, standard delivery times are typically 2-5 business days.
3.3. For international orders or products not readily available in the buyer’s country, delivery times may vary and can be longer (7-12 business days).
4. Order Processing:
4.1. Orders are typically processed within 1-2 business days after payment confirmation.
4.2. Customers will receive an email confirmation with tracking information once the order has been dispatched.
5. Tracking Orders:
5.1. Customers can track their orders using the provided tracking information. Tracking details will be sent via email once the order is dispatched.
6. Shipping Costs:
6.1. We provide free shipping.
7. Customs and Import Taxes:
7.1. Customers are responsible for any customs and import taxes that may apply. Arkilis is not responsible for delays due to customs processes.
8. Contact Us:
8.1. If you have any questions or concerns regarding our delivery policy, please contact our customer service at contact@gmail.com.